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Changed your mind? After the order was placed, you can cancel at any time before your order is shipped. Just send a message to our customer service team and we will take care of the rest.

Not happy with the colour? Or got the wrong size? If you need to return a product, you can easily do that within 14 days - no questions asked - by sending an email to service(at)vansprint(dot)co(dot)uk. We will arrange a pick up at your location by our carrier.

How to arrange a return:

  1. Contact our customer service team at service(at)vansprint(dot)co(dot)uk. Our team will arrange pick up by our carrier from your house – you don’t have to print any labels or carry the package to your local post office.
  2. Take photos of the product before you ship it back to us. Make sure the photos show all angles and are not blurry.
  3. Place the product back in its original packaging. It should be well secured and intact.
  4. Take photos of the packaging, try to catch all angles.
  5. Send the photos to our customer service team.
  6. Our team will arrange pick up at your house.

What happens next?

If you want to return the item, our team will check the returned product once we receive it at our warehouse. If the product is fully intact, you will receive your full refund 7-14 business days after we have received the product. The refund will be processed under the same form of payment that you have used to make the original purchase.

If you would like to exchange the product, our customer service team will arrange the exchange with you. We will send a new product after the return check has been completed, or as soon as the exchange product is ready.

Please note: The item must be unused and in perfect condition if returned. The item has to be securely packaged and shipped in the intact original packaging.

All dirt must be removed from the item prior to the return.

Please note that we can only allow returns if the bike is unused and in perfect condition.

If the above conditions are not met, a return can be refused or a partial refund can be agreed on.

You have to cover the regular costs of the return shipment if the delivered goods correspond to the ordered goods. The cost for this return is £200.00. We shall cover the costs of the return shipment if the delivered goods do not correspond to the ordered goods. For more information, please check our Terms and Conditions.

Unfortunately, items that have been willfully damaged cannot be refunded.

If you have ordered a custom-made item for which there is no standard selection on the website (e.g. a unique color outside the standard colours offered), this item is unfortunately excluded from returns. If you are unsure if your item is custom-made, you can ask your service team for help.

Attention! The return costs for Cargobikes are to be covered by the consumer. The amount of the costs will be calculated based on your postcode.